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Our Process 

Our integrated approach examines interior design and planning, spa program and service development, spa leadership and ongoing spa operations concurrently — through one universal lens. Our work is holistic yet targeted, and always measurable.

As a boutique firm, our work is passionate and personal. We become connected to you, your team, your company’s philosophy and your overarching vision. We will enhance your story, strengthen the synergies between people and place, and elevate your singular position in the marketplace with the goal of imbuing wellness throughout the greater environment and guest offerings. Our experience guarantees we are rooted in the realities of a nuanced industry, and we commit to alleviating the headache and confusion all too commonly associated with both new and existing wellness ventures.

Each project is unique, but the foundations of our approach are the same — we follow these five principles:

 
 
 
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our work is layered

Design, development & operations are thought of concurrently and are therefore intimately connected from the inception of the project.  The result is a space optimized for its end use and exceptional guest experiences.


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WE APPLY OUR SIGNATURE 'JOURNEY-MAPPING' ANALYSIS

This process allows us to determine the ideal use for every inch of your space — distilled down, this becomes the foundation for all operating protocols and procedures as well as all guest experience touch points.  This analysis ultimately becomes your manual for success. 


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WE SEE YOUR PROJECT FROM DAY ONE AS A BUSINESS, NOT SIMPLY AN AMENITY

We are in the business of wellness.  We produce successful and sustainable operations that meet your core business objectives - financially, operationally and experientially. Our success rests upon your success. 


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WE UNDERSTAND THAT WELLNESS MEANS DIFFERENT THINGS TO DIFFERENT PEOPLE IN DIFFERENT PARTS OF THE WORLD

We are both creative and well-researched in our development of wellness principles for your project.  We look at global trends and regional influences, and strive to create environments that foster a sense of community and connection between guest, location and your people.


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ALL OF THIS IS NOTHING WITHOUT A TOUCH OF MAGIC

Objectivity aside, every project needs a dash of the unexpected — that lingering imprint that leaves a long-lasting effect on your guest, ensuring the experience is truly once in a lifetime.


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As a boutique firm, our work is passionate and personal. We become an extension of your team — we don’t simply design your space and move onto the next project. We take care of everything and we’re with you for the long haul.