Our spas and wellness facilities are businesses, not amenities
Our layered approach gives you access to a full slate of design, development and operations services. Our work is holistic, evidence-based and measurable. It’s also intimately connected to your wellness philosophy and brand vision, imbuing them in every aspect of your space and guest offerings. Post-launch, we continue to provide leadership and strategic management to safeguard your project’s growth and abiding success. We don’t simply build your spa and move on to the next project. We take care of everything, and we’re with you for the long haul. Each project is unique, but the foundations of our approach are the same. We follow these five principles:
1. Our work is layereD.
Design, development & operations are thought of concurrently and are therefore intimately connected from the inception of the project.
2. We apply our signature 'Journey-mapping' analysis.
This process allows us to determine the ideal use for every inch of your space, and becomes the foundation for signature design and brand touch points along with operating protocols and procedures. The result is a space designed to be proactive, not reactive.
3. We see your project from day one as a business, not as an amenity.
Your facility is a revenue generating center with multiple revenue streams. We are always tracking key performance metrics such as cash flow, occupancy, and ROI. We are anticipatory, not passive in our operations, and we continue to support you post launch to ensure lasting success.
4. We understand that wellness means different things to different people in different parts of the world.
We are both creative and well researched in our development of wellness principles for your project. We look at global trends and regional influences, and strive to create environments that foster a sense of community and connection between guest, location and your people.
5. All of this is nothing without a touch of magic.
Objectivity aside, every project needs a dash of the unexpected — that lingering piece that leaves a long-lasting effect on your guest, making the experience truly unforgettable.
We don’t simply build your spa and move on to the next project. We take care of everything, and we’re with you for the long haul